* * * Latest News * * *
Euro 2010
Hot off the Press: Lynda has been commissioned to write the authoritative book for the policing profession and one that is crucial to the role of the police in the 21st century. ''The Future for Policing - rhetoric, reform, reality'' will be the definitive book for all in law enforcement: policing partnerships, agencies & officers: training schools: academics: to opinion makers and the general public. University of Buckingham Press are aiming to publish the definitive book for 2010. If you wish to be part of it, or feel you can contribute to the debate, contact Lynda asap LKTLondon@aol.com or call + 44 (0) 20 7262 1531.
Watch this space for more information. |
 |
 |
Read Lynda's two interviews for the above book where Sir Hugh Orde President of the Association of Chief Police Officers (ACPO) and Paul McKeever Chairman of the Police Federation discuss their views on the future for UK Policing - why politicians know little about policing, the fine line between politics and policing and the determination to have an open & honest public approach to policing. These issues will be further expanded in the new book.
Also in the new book Lynda interviews the Whitehall mandarin Sir David Normington who gives an insight into how the Home Office rose from its 'not-fit-for-purpose' depths to face 2010 & beyond.
Lynda King Taylor has worked together with Special Report Publishing and the Daily Telegraph on their major features report "Surviving catastrophe: successful business continuity management"
Why not share your best practice and interest with Lynda. If your experience & energy could be included in a case study in her next book below Email LKTLondon@aol.com.
View the Report synopsis
View info on Lynda's new book
View Lynda's feactures in the Telegraph report in 'Protecting your Business 2007'
For information on the 2008 Daily Telegraph special report contact Lynda at: LKTLondon@aol.com
Lynda King Taylor with Derek Williams & Tarique Ghaffur CBE QPM before he left the Police as Assistant Commissioner Metropolitan Police Service London, following their highly praised presentations at SOCAP's annual European conference. Derek is creator of the national WOW awards and Lynda has joined his team as consultant marketing executive in selecting the UKs most outstanding organisations in customer service.
Read more >>
Energise your Enterprise - Easynet the European network & hosting company chose Lynda King Taylor for their European customer service guide. Visit their research results of 1666 snr mgrs across 7 countries @ Article: British Stiff Upper Lip Hinders Good Service
Lynda conducts a "magnetic" masterclass where she shared insights on outstanding customer service with senior business leaders including one of Scotland ’s best-known entrepreneurial spirits Sir Tom Farmer.
View the event content, including one solely built around the tourism and hospitality sector
Read her views on service delivery.
See feedback on the event.
Lynda working with the Metropolitan Police Service, London and Edward de Bono on a unique programme on innovative thinking in crime reduction for safer neighbourhoods.
Read more >>
"Managing Meltdown & Controlling Chaos"
Lynda works together with the most authoritative in the global business continuity
and resilience industry to produce a sought after manuscript on managing meltdown
and chaotic events.
The top ten best practice case studies on how organisations have coped when disaster dawns, terrorism terrorises & terminates trade, transport and travel. Activists alarm, systems subside, credibility's corrupted, loyalty is lost, computers, centres, customers & communities collapse, products & people pollute - in fact when shit hits the fan
& all hell lets loose.
A timely book given the recent London terrorism attacks, with content discussing the crisis leadership and resilience that is vital for organisations defending and sustaining their brand against sudden shock.
The Resilient Organisation - a blueprint for leadership - is a major theme throughout the book and an area where Lynda has gained expansive, elite expertise through her book research and consultancy networking.
The book draws together leading global CEO's, politicians, and commentators to identify how we can improve the resilience of our organisations, businesses,
economies and communities.
A special chapter contains coverage on combating the dirty war on eco crime and environmental terrorism whether accidental or caused through organised criminal involvement. Special regard is given to the criminal threats to environmental security taking place cross-border in the newly enlarged European Union. Addressing one of the most challenging areas currently facing international security, this book will also contain the most dynamic and dramatic thinking on threats potentially affecting the well-being of citizens, customers and communities worldwide.There will also be material
on impending legislative arenas
such as economic sabotage and corporate
manslaughter.
"Managing Meltdown & Controlling Chaos" is a "must have" read.
Latest - Winning Community Relations - Lynda delivers 'best practice' service delivery and presentation skills for improving working partnerships and community/customer relations across multi-cultural societies and 'hard to reach' groups. This unique seminar has received high accolades, visit here to view background & feedbacks.
Edward de Bono and Lynda King Taylor -
Working together helping London's Metropolitan Police Service to change
"faster than ever"
Lynda interviews Edward de Bono for
Business Executive magazine, discovering
why creative thinking is all the more
vital in the decade of innovative
information.
Do you want your conference to be the best attended ever?
See what the CEO of the LIA said about Lynda's efforts for the second year running working with the UK's top financial advisors.
LKT working with Video Arts, the world's leading training providers.
Lynda was keynote at the launch of Video Arts inspirational e-learning programmes. "E-volution not Revolution" is the fastest growing market in training.
Click for more!
Tony Buzan and Lynda
Radiant Thinkers - the world-renowned inventor
of Mind Maps and LKT working together head first.
LKT presents to 200 senior managers from Pitney Bowes European operating companies
Creating VALUE & VISION in the hospitality industry for Scandic Hotels: Lynda working with 24 of Scandic's high flying Euro managers at their Business School in Germany
Police Review - "Interview scores high marks"
The UK's major magazine for the police service put LKT as their profile personality on their 'VERBALS' page.
WELCOME TO
lyndakingtaylor.com
|
One of the few female corporate speakers whose message and mission travels across Europe and beyond.
Lynda King Taylor is recognised as one of the UK's foremost experts, and exports, on cultural change, improving quality, `value for money' and performance at the customer service and brand reputation delivery levels. Her case study experience and expertise in building the resilient organisation is from working knowledge gained across all sectors of business and public service. Her work covers all aspects of customer/community relationships and diversity management - advising organisations on achieving excellence through best practice, presentation and leadership skills. Significantly, the better management of critical incident and contributing to corporate success in uncertain and unkind environments. Currently Lynda is working on her next book on the ultimate in customer service, business continuity and disaster recovery - the loss of corporate and brand reputation when an organisation does not manage meltdown, chaotic events, catastrophe or sudden shock - whether accidental or deliberate. |
|
Lynda's work on bringing cross-cultural teams and 'hard to reach' communities together to fight crime and social injustice, was recognised by the Prime Minister as a "distinguished winner" of the Home Office 'Taking A Stand' Award. Visit the press release |
| Lynda wins first interview with Policing Minister Vernon Coaker for Assoc. Chief Police Officers 'Policing Today'. He discusses with her a new era for policing, partnerships, politicalisation, plans, & priorities as he takes on a plethora of policing problems towards the 2012 Olympics |  |
Read Lynda's interview with Sir Ronnie Flanagan the UK Home Secretary's senior policing advisor & Her Majesty's Chief Inspector of Constabulary as he talks candidly with Lynda on his recent Review for modernising policing, boycotting bureaucracy and a refocus on communities policing.
The 21st century is demanding new skills and ways of working from the police service as officers grapple with sweeping changes in global threats and increasing pace of technology; Lynda reports from the major Modernising Policing conference & discovers how police are rising to the challenges and that "policing is too important to be left to police alone.".
Lynda meets with Peter Neyroud the chief executive of the UKs National Policing Improvement Agency (NIPA) a key ally in policing reform. Read about the complex challenges he faces towards 2010.
The UK's Home Office Minister of Security, Counter-Terrorism Crime & Policing gave his first interview for Policing Today to Lynda King Taylor. Read this interview where he discusses communities getting the policing they deserve.
Read Lynda's feature on 'Communities & Communication' in Policing Today - The journal of the Association of Chief Police Officers of England, Wales and Northern Ireland.
View Lynda's training programme on presentation skills for building community and customer relations
Follow Lynda's views on improving public sector performance, service delivery and brand reputation in her unique features, published fortnightly, in the premier publication for today's public service leaders. "Her style is vibrant - this column has vim, vigour and vitality" Access her ' Monthly major features' column in the magazine, Public Servant, at www.publicservant.co.uk or request a copy of this influential publication by email to editor@publicservant.co.uk
* * *
Read Lynda's most recent popular features
* * *
A recipe to revitalise communities: Lynda interviews Hazel Blears, UK's Communities Secretary of State, on devolved government, responsive services, connecting with the people & why it is vital politics is made to work at ground level.
Bodies such as the UK's Audit Commission should "have more teeth - especially in areas of business continuity & corporate responsibility" Lynda meets with Chris Flint, Crisis Management Adviser at risk management & insurance intermediaries Special Contingency Risks & Willis Group. She discovers the problem is that "there is too often little or no accountability inherent in our systems."
The Home Office has undergone a "seismic" transformation and "policing is not as it used to be" says Tony McNulty the UK's Minister of State for security, counter-terrorism and policing. He talks with Lynda about new police collaborations, tackling the nation's fear of crime and winning government's ideological battle.
*
When it comes to leadership and business excellence, Alex Linkston West Lothian Council in Scotland constantly drive up the standards. He heads the only UK unitary Council to receive a corporate Charter Mark - the UK Government's gold award for excellence in customer service. Alex discusses with Lynda their latest ambitions.
*
Public Sector Procurement can be longwinded and ludicrous, especially dealing with complex technological issues. The Scottish Parliament, with its selected supplier LogicaCMG, demystified the procurement process & got to grips with competitive dialogue. Lynda illustrates how an innovative service solution has the Scots leading the way.
*
Lynda meets with Neil Couling - the Jobcentre Plus Director for Benefits & Fraud at Dept for Work & Pensions who has been called an "inspirational leader". LKT finds a tonic for the brain pain suffered in his Directorate in the thick of transformation and targets in the delivery of benefits to around 5million people and the UK's fight against welfare fraud. - find out more
*
Lynda discusses security for the 2012 London Olympics with Metropolitan Police Assistant Commissioner Tarique Ghaffur Head of the Olympics Security Direcorate &
British Transport Police Assistant Chief Constable David McCall. She discovers
"Securing an Olympic Dream" is more than protecting 33 venues, 10,500 athletes from 204 nations, 250,000 accredited persons and 500,000 daily spectators. It's the ultimate challenge.
*
General Sir Mike Jackson is Britain's most famous soldier of modern times, the outgoing UK's Chief of the General Staff, the professional Head of the British Army. Lynda talks with 'Macho Mike' the author of 'Soldier' his outspoken account of a life lived through conflict and meets a leader from the front, fierce in defence of causes across the globe and Whitehall.
*
Leadership - the Imbert way. In his days as Commissioner, Lord Peter Imbert transformed London's Metropolitan Police Force into today's Metropolitan Police Service. Lynda worked alongside Imbert's innovative challenges 20 years ago - this feature sees Lynda meet again with the Lord Lieutenant of London to discuss modern day policing and being an 'upfront' leader when it all goes pear shape.
*
Lynda looks at the future for the slimmed-down Home Office on the passing of yet another Home Secretary & hand-over to Prime Minister Brown. She discusses if the divided Home Office 2007 is split-for-purpose: and how one of its largest customers - the police - not to mention their public - are backlashing against a targets culture.
*
The establishment of a National Identiy Card scheme is causing critical concerns & contempt. Lynda sought out the new man at the helm James Hall, the strong private sector player running a key public sector role - the Identity and Passport Service - currently the most controversial UK Government department. They discuss the brand reputation of individuals intimacy - their identity - and tackling the problems of a modern world.
*
The British Transport Police is recovering from a 'crumbling infrastructure' to meet the sternest of tests with distinction for all its customers. Lynda interviews their Deputy Chief Constable Andy Trotter QPM and discovers why private profit and public safety can make uneasy bedfellows.
*
Unique interview with Bruce Mann Head of the UK's Civil Contingencies Secretariat who says emergency planning is learning the lessons from past crises
*
Interview with London's Metropolitan Police Assistant Commissioner Tarique Ghaffur CBE QPM - a leadership role model for policing and the Muslim community
*
Lynda's feature 'Steps Forward from a Disaster' on the lessons learned from London's response to terrorism post 7/7.
"Too costly, too hard, too frightening" Lynda King Taylor has heard every excuse for ignoring business continuity planning and risk management. Read her 'Vision' article 'What are you scared of?' in the UK's Business Outlook magazine.
Lynda, as Marketing Executive of the WOW customer service awards (http://www.thewowawards.co.uk/ ) working alongside Alex Linkston, Chief Executive West Lothian Council, seen here at the Scottish Award for Business Excellence where he won the Leadership Award. Lynda said 'Its a pleasure working with Alex when in Scotland - he has shown tremendous leadership skills. His Council has continually driven forward improvements especially in customer service. In 2006 they became the 1st Scottish Council to be named UK Council of the Year, and the only unitary council in the UK to receive a Corporate Charter Mark - the UK government's gold award for excellent customer service - as well as being the only local authority finalist in 2007 at the European Excellence Award in Greece. That is a WOW achievement.
See Lynda's feature on Alex and West Lothian Council".
To know more about Lynda's work in the public sector email her direct at
lktlondon@aol.com
More on this website...
LKT
addressing 1000 financial
services audiences in
NEC
Birmingham and Belfast
Dubai ConferenceLKT's Sponsored tour of the United Arab Emirates
|
Want to hear what the
clients say? - See Client Feedback Consultancy and Project Management - See Key Skills |
Constants on this website| Lynda can be contacted at: | ||
| Phone: +44 [0]20 7262 1531 | ||
| Fax: +44 [0]20 7706 1551 | ||
| For more information e-mail: | ||
| lktlondon@aol.com | ||
Spring, summer, autumn or winter - why not make a plan to visit Lynda's |
Customer service expert, business speaker & international management speaker. After dinner speaker, change management expert, CRM expert & speaker, top speaker, European speakers & conference speaker. |
|
© Copyright Lynda King Taylor - 2006-2010 |