LKT's reputation was further strengthened when she was invited to write about her work in the book Quality: Total Customer Service, in the prestigious UK Sunday Times Business Skills Business Skills series. Following unparalleled success, the book was acclaimed as the authoritative source of reference in its field and Lynda was commissioned to produce its sequel Quality: Sustaining Customer Service, which quickly became another best-seller.

Her last book was Corporate Excellence In The Year 2000 and its accompanying audio book. In these works some of the UK's most innovative chief executives and business leaders discussed with Lynda the criteria they regarded as being critical for future success.

She outlined the future strategies and customer relationship management of organisations such as Asda, Hanson, Diageo, Hilton International, Whitbread, Marks & Spencer, Granada Group, Halifax Building Society, and others, as they came to terms with changing consumer and customer demands.

In the Foreword, Sir John Harvey-Jones MBE wrote of her work "Every one of us can profit by reading these studies and learning from Lynda's work. Only open minds and an ambition to be the best will enable us to survive in business ."