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LKT's reputation was further strengthened when she was invited to write the book Quality: Total Customer Service, in the prestigious Sunday Times Business Skills series. Following unparalleled success, the book was acclaimed as the authoritative source of reference in its field and Lynda was commissioned to produce the sequel Quality: Sustaining Customer Service, which quickly became another best-seller.

Lynda published Corporate Excellence In The Year 2000 and also produced its audio book. In these works some of the UK's most innovative chief executives and business leaders discuss the criteria that they regard as being critical for future success beyond the year 2000. She outlines the future strategies of major UK organisations such as Asda, Hanson, Diageo, Hilton International, Whitbread, Marks & Spencer, Granada Group, Halifax Building Society and others. In the foreword, Sir John Harvey-Jones writes "Every one of us can profit by reading Lynda's studies and learning from them. Only open minds and an ambition to be the best will enable us to survive in business beyond the year 2000".

2007-8 sees Lynda producing more books.
Critical Incident Recovery: business resilience. The ultimate in brand reputation and customer service when everything goes pear shape.
Information on her books and audio tapes can be obtained from Lynda King Taylor.

Also an upgraded version of her book "Can you Succeed in Business and Still get to Heaven" on social responsibility and corporate ethics towards 2010.

Lynda is the features consultant for the acclaimed magazine for public sector leaders - Public Servant. In 2007 she has interviewed leaders ranging through Bruce Mann, head of Civil Contingencies Secretariat; James Han, head of the new Identity and Passport Service; senior Police officers, head of Olympics Security Directorate, Tarrique Ghaffur, a review on the Split UK Home Office and others.

She also writes for Policing Today and the UK's Global Business Continuity websites. She is an editorial consultant to Daily Telegraph with her latest report on "Protecting your Business - Think the Unthinkable" reaching 1,500,000 managing directors, CEO's, CFO's, CIO's and CTO's as well as professionals in business continuity management.
To see features and Daily Telegraph pages.

As a consultant Lynda has advised major manufacturing and service organisations including Texaco, Nissan, IBM, Scottish Equitable, Kwik Fit, Hilton Hotels, Ford, Cathay Pacific, CGU, major UK insurance combine, First Direct Bank and in the public sector particularly with the Police Service, Army and for the National Health Service. Her exclusive expertise can be seen from her breadth of client base and skills success. See Client Feedback.

A dynamic consultant and speaker on customer service, restoring brand reputation, cultural change and critical incident recovery. She has shared conference platforms with business leaders all over the world. Lynda is also an experienced chairperson of seminars, a first class service delivery "motivator" with a popular sense of humour! Her talent is her adaptability to work with ease in both the public and private sectors at all level of an organisation. She has recently done repeat performances for Quality Scotland with masterclasses in achieving quality excellence, with one dedicated to the hospitality and tourism sectors

Lynda is based in central London

Hear what the sponsors and delegates have to say in Client Feedback

Lynda is Chair of an Award winning police committee for its work on crime and anti-social behaviour reduction. See www.padpolice.com which has received Beacon accolades from both HMIC and Home Office.

For more information e-mail:
lktlondon@aol.com

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